Here are some rules for dealing with things on a personal level:
- Mindsets must change, even if the changes are small
- Explore the 'givens', the problem boundaries
- Look at the broad picture AND details
- Value play
- Build up, say 'yes and' not 'yes but'
- Learn to live with ambiguity
- Don't force creativity on people, nurture what is there
- Involve other people
- Be receptive, watch and listen
- Know what your objectives are
- Cycle often, close late - don't just plump for the quickest option
- Manage the process, if you don't it will be a playground
- Whatever you do must be fun!
- Manage interpersonal differences, they will come to the fore
- Manage status differences, these will appear too
- Manage expectations, be realistic but have goals
- Inhibition and risk need to minimised, people need to feel comfortable
- Minimise group and critical pressure, use the first checklist to help here
- Ban distractions, ban laptops and mobile phones for a day if necessary
- Logistics, pay attention to small things such as decor, refreshments etc
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