- What is the biggest (avoidable) hassle that our customers have to put up with?
- Are there any recent changes in rules or regulations that affect our customers?
- Who does/does not use or products/services?
- Who is prevented from using our products/services?
- Where do our products/services perform unexpectedly well/badly?
- Does anyone use our products/services in ways that we never intended?
- Who does this the best/worst? What can we learn from them?
- How could this be improved if I had all of the resources that I needed?
- Can we improve our products our services by changing people, materials or technology?
- What are our top 5 sources of business?
- What facilities are least used/most used?
- Can we make our offerings easier to understand/buy?
- Do we know the cost structure of our offerings?
- Who benefits the most from our products/services?
- Do we have all of the skills that we require?
- Do we understand the competitive landscape?
- Are we duplicating our efforts in any way?
- What could we do better with more training?
- Do we have the right resources/sufficient resources?
- Can we bend the rules? Have we tested the rules?
Thursday, April 21, 2011
Innovation - Asking The Right Questions
Asking the right questions can often get us off to a good start. Below is a list of some questions that you might like to ask yourself either as a group or as an individual. The questions might provide useful answers or lead you to explore other avenues.